Frequently Asked Questions
About the Product
Is there more than one size?
No — the mask comes in one size. It's a moulded shell that sits slightly off the face rather than pressing against it, held on by an adjustable elastic strap, so it suits most adult face shapes. The eye and mouth areas are open, and the neck attachment is separate and detachable.
How long until I see results?
Most people notice their skin looks calmer and more even within 2–3 weeks of regular use. Light therapy is gradual — three to five short sessions a week beats one long one.
How do I use it?
Cleanse and dry your face completely — bare skin, nothing underneath. Put the mask on, choose your colour, and relax for 10–20 minutes. Afterwards, go straight into your serum and moisturiser.
How often should I use it?
Three to five times a week. More isn't better; consistent is better.
Is it safe for sensitive skin?
The mask doesn't heat up or touch your skin with anything abrasive, so most people find it comfortable. If you're on photosensitising medication, have a light-sensitive condition, or are pregnant, check with your doctor first.
Do I need to close my eyes?
The mask has open eye areas, but the light is bright. If you're at all sensitive to it, keep your eyes closed throughout.
How long does it last?
It's rechargeable, not consumable — no refills, no replacement parts.
Orders & Shipping
How much is shipping?
Shipping is free on orders over $80. Orders under $80 are a flat $5.
How long does shipping take?
Orders are processed within 1–3 business days, and delivery takes 5–10 business days after dispatch. Our fulfilment partner ships internationally, which is why it's a little longer than a domestic warehouse — you'll have tracking the whole way.
Will I get tracking information?
Yes. Once your order ships, you'll receive a confirmation email with your tracking number.
Do you ship internationally?
We currently focus on serving customers within the United States. If you're located elsewhere, please contact us before ordering.
Returns & Refunds
What's your return policy?
We offer a 7-day money-back guarantee. If the mask isn't for you, contact us within 7 days of delivery and we'll arrange a refund.
What if my order arrives damaged?
Please email us within 48 hours of delivery with photos of the damaged item and packaging, and we'll send a replacement or issue a full refund.
Still Have Questions?
Reach out any time at support@faskskincare.com and we'll get back to you within 24 hours.