Refund policy

We want you to be happy with your purchase. If you're not, we offer a 7-day money-back guarantee.

Eligibility

You may request a refund within 7 days of the delivery date. Both opened and unopened products are eligible — we understand you need to actually use the mask for a few sessions to know whether it suits you.

How to request a refund

Email us at support@faskskincare.com with your order number and a brief note about the issue. We respond within 2 business days.

Returns

If a return is required, we will provide the return address and instructions by email. Please do not ship anything back before contacting us — returns sent without prior authorisation cannot be processed.

Return shipping costs are the customer's responsibility unless the product arrived damaged, defective, or incorrect, in which case we cover them.

Refund processing

Approved refunds are issued to the original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit to your account.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and photographs of the item and its packaging. We will send a replacement or issue a full refund, including any shipping charges, at no cost to you.

Cancellations

Orders can be cancelled for a full refund if they have not yet shipped. Once an order has shipped, it falls under the refund process described above.

Non-refundable items

Shipping charges paid on the original order are non-refundable, except where the item was damaged, defective, or incorrect.

Contact

Questions about this policy: support@faskskincare.com